Delete your GoDeluxe account

GoDeluxe is operated by EMPTYJET L.L.C-FZ (EmptyJet). You can close your account yourself at any time.

How to delete it

1. Open GoDeluxe in the app or at the website and sign in.
2. Go to Account and choose “Delete account” at the bottom of the page.
3. Sign in again if asked. This proves the account is yours.
4. Type the phrase shown on the screen and confirm.

What is deleted

• Your sign-in, name, email address, phone number and Telegram link
• Every conversation with Grace and everything she remembered about you
• Travel companions and the passport or ID details saved for them and for you
• Saved searches, shown fares and open requests to our team

Deletion takes effect at once and cannot be undone. Signing in again later opens a new, empty account.

What we keep, and why

• Issued tickets, orders and payment records, for as long as accounting, tax and airline rules require. They stay on file without your name on the account.
• Security and audit records needed to investigate abuse or defend a claim.
• Anything an airline, a card network or a public blockchain already holds. We cannot delete another company’s records.

When the account cannot be closed yet

• A ticket is being bought, paid or issued — wait until it finishes.
• Your balance is not empty — spend it on a ticket, or write to us. Once we confirm it is you, we return the balance (card money to the same card, cryptocurrency to an address you give us, less the network fee) and then close the account.
• A deposit is still waiting for confirmation.

Cannot sign in?

Write to [email protected] or [email protected] from the address on the account, or use the EmptyJet request form. We confirm it is you, then answer within one month.